Your rights as a patient
• To be registered with a practice, and see the doctor of your choice (subject to availability).
• To be offered a health check on joining the practice for the first time.
• To receive emergency care.
• To request a routine health check if you are aged between 16 and 74 and have not been seen by a member of the primary care team within the last three years.
• To request a routine health check if you are 75 or over and have not been seen by a member of the primary care team within the last 12 months.
• To have appropriate drugs and medicines prescribed.
• To be referred to a consultant for specialist or second opinion if you and your GP agree this is desirable.
• To have access to your health records, subject to current legislation. (A copy of this information can be obtained from reception.)
• To know that everyone working within the National Health Service has a legal duty to keep the contents of all medical records confidential.
• To receive a copy of your practice booklet, setting out the services provided.
• To receive a full and prompt reply to any complaints you make about NHS services.
• To receive details of where to obtain further information on local health services.
• To be treated with courtesy and respect at all times, irrespective of your ethnic origin, religious beliefs, personal attributes or the nature of your health problem.
Your responsibilities as a patient
• To treat our staff with respect and courtesy at all times.
• To keep your appointment and give us adequate notice of postponement or cancellation.
• To inform us of any change in your personal details, for example address, telephone number etc.
• To remember that following a healthy lifestyle and taking the advice and action recommended by your health care professional is likely to improve your health.