Acceptable Behaviour

As a practice we aim to provide a high standard of health care in a friendly and caring manner respecting your personal wishes and dignity.

In return we ask that you treat our staff with respect and courtesy at all times. Any form of verbal or physical abuse will not be tolerated, and patients causing any member of our staff to feel harassed, alarmed or distressed will be asked to leave the premises immediately and removed from the practice list. The use of threatening, abusive or insulting language is not acceptable.

We are pleased to say that nearly all of our patients are very polite and friendly to all our staff and doctors. However, from time to time, we do encounter patients who are aggressive, intimidating, abusive, threatening, insulting or just rude. We will not put up with such behaviour.

If a patient fails to treat any member of our staff with respect and courtesy, whether in person or by phone, they will be removed from our practice list and will need to register with another practice.

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