Complaints (In-House)

Details of our practice complaints procedure can be found in our Practice Observations and Complaints leaflet found below, at our reception desk, or by contacting our primary care manager in person or in writing.

Complaints (.pdf)

Complaints (External)

Complaints can also be made to the Complaints Service for Primary Care. NHS England co-ordinate investigations and responses to patients, with a local Care Manager based in Devon who will be your point of contact for investigations into primary care complaints.

Patients can contact NHS England using the following contact details:-

The Complaints Manager
NHS England
PO Box 16738
B97 9PT
Tel: 0300 311 2233

Help and advice is also available from:-

Patient Advice and Complaints Team
County Hall
Topsham Road
Tel: 0300 123 1672


Riverside Surgery - Le Molay-Littry Way, Bovey Tracey, Devon, TQ13 9QP
Tower House Surgery - Market Way, Chudleigh, Devon, TQ13 0HL
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