Details of our practice complaints procedure can be found in our Practice Observations and Complaints leaflet found here (.pdf), at our reception desk, or by contacting our primary care manager in person or in writing.
Complaints can also be made to the Complaints Service for Primary Care. NHS England co-ordinate investigations and responses to patients, with a local Care Manager based in Devon who will be your point of contact for investigations into primary care complaints. Patients can contact NHS England using the following contact details:-
The Complaints Manager
PO Box 16738
Tel: 0300 311 2233
Help and advice is also available from:-
Patient Advice and Complaints Team
Tel: 0300 123 1672